Emergency Communications & Citizen Services
ECCS provides efficient, accurate and professional processing of all emergency, nonemergency, and info requests to residents and visitors of Virginia Beach 24 hours a day, 7 days a week.
Make the Right Call
Emergency Calls
VB911 telecommunicators receive residents' calls for service by Police, Fire, and EMS personnel and coordinate those agencies' response.
Calling "911" is specifically used for emergency situations, such as crimes in progress and active threats to life or property where an immediate response is required from public safety personnel.
Nonemergency Calls
VB911 telecommunicators handle nonemergency calls. Call 757-385-5000 for public safety assistance that is not an emergency.
The nonemergency line should be used by anyone outside city limits, including out-of-state family members or friends, who need to reach Virginia Beach emergency services on behalf of someone within city limits.
General Information Calls
VB311 receives and responds to resident requests for general information or service requests via multiple communication channels.
Dialing "311" will work from landlines and cellphones within Virginia Beach city limits. Cellphone users or callers outside city limits can dial 757-385-3111.
There is no charge to callers for dialing "311" (applicable long-distance or cellular charges may apply).
ECCS Community Event Request Form
Submit your community event or outreach request through the ECCS Community Event Request Form to help us connect, educate and engage with Virginia Beach residents.
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