It is the mission of the City of Virginia Beach Emergency Communications and Citizen Services operations and administration to provide efficient, accurate, professional processing of emergency, non-emergency, and information requests. 

This is achieved through commitment, teamwork, excellent customer service, and a willingness to serve in a respectful and professional manner.


The City of Virginia Beach Organizational Values provides a guide to quality performance. These values define our desired department culture.

  • Quality customer service
  • Teamwork
  • Leadership and learning
  • Integrity
  • Commitment
  • Inclusion and diversity