Mission
It is the mission of the City of Virginia Beach Emergency Communications and Citizen Services operations and administration to provide efficient, accurate, professional processing of emergency, non-emergency, and information requests.
This is achieved through commitment, teamwork, excellent customer service, and a willingness to serve in a respectful and professional manner.
Values
The City of Virginia Beach Organizational Values provides a guide to quality performance. These values define our desired department culture.
- Quality customer service
- Teamwork
- Leadership and learning
- Integrity
- Commitment
- Inclusion and diversity