![Virginia beach fishing pier at sunset](https://d1ivb2c2d81ilf.cloudfront.net/eccs/Headers/_1900x650_crop_center-center_90_none/Virginia-beach-fishing-pier-at-sunset.png)
![Virginia beach fishing pier at sunset](https://d1ivb2c2d81ilf.cloudfront.net/eccs/Headers/_1900x650_crop_center-center_90_none/Virginia-beach-fishing-pier-at-sunset.png)
Mission
It is the mission of the City of Virginia Beach Emergency Communications and Citizen Services operations and administration to provide efficient, accurate, professional processing of emergency, non-emergency, and information requests.
This is achieved through commitment, teamwork, excellent customer service, and a willingness to serve in a respectful and professional manner.
Values
The City of Virginia Beach Organizational Values provides a guide to quality performance. These values define our desired department culture.
- Quality customer service
- Teamwork
- Leadership and learning
- Integrity
- Commitment
- Inclusion and diversity