
Service Requests
Service requests can be submitted online or by calling 757-385-3111.
The VB311 service portal will be offline for planned upgrades beginning Monday, Jan. 26 and will return on Wednesday, Jan. 28. Service requests may be submitted over the phone by calling 311 or by email during the outage.
Learn More
Service requests can be submitted online or by calling 757-385-3111.
Use the VB311 portal to request any of the services listed below!
Abandoned or inoperable vehicle
ADA City policy and/or administration
ADA City property - buildings
ADA City services and/or programs
ADA crosswalk
ADA other City property
ADA ramp installation or improvement
ADA road
ADA sidewalk repairs
Bees & wasps
Bulk item collection request
Channel markers
Damaged playground
Fire ants (City parks and Schools only)
Fireworks
Graffiti In City parks, recreation centers or schools
Graffiti on bridges
Graffiti on other City property
Graffiti on private property
Graffiti on roads
Graffiti on signs
Mosquito spraying
Plants covering traffic sign or signal
Pothole
Private property concerns - building maintenance
Private property concerns - cable equipment
Private property concerns - commercial vehicle parking
Private property concerns - electrical equipment
Private property concerns - fences in disrepair
Private property concerns - hazardous tree(s) - dead, diseased, or dying
Private property concerns - illegal dumping
Private property concerns - improper disposal of construction debris
Private property concerns - inoperable vehicle(s)
Private property concerns - junk
Private property concerns - ongoing construction
Private property concerns - overgrown grass/weeds
Private property concerns - plants blocking sidewalk or street
Private property concerns - rats
Private property concerns - recreational equipment/vehicle storage
Private property concerns - signs
Private property concerns - stagnant swimming pool
Private property concerns - trash
Private property concerns - trash can(s) left in the street after collection
Private property concerns - unapproved trash can(s) in use
Recurrent flood mitigation assistance
Report a missed pick-up
Roadway flooded
School grounds drainage
Sidewalk repair
Storm drain maintenance
Street light
Traffic sign
Traffic signal