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The VB311 service portal will be offline for planned upgrades beginning Monday, Jan. 26 and will return on Wednesday, Jan. 28. Service requests may be submitted over the phone by calling 311 or by email during the outage. 

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  • VB311
  • Neighborhood Conditions

VB311

  • 757-385-3111
  • VB311@vbgov.com

Virginia Relay TTY

  • 711

Property Condition

  • Neighbors' house in bad condition

  • Neighbors' yard in bad condition

Abandoned Vehicles

  • On someone's property

  • On the street - call (757) 385-5000

Improper Storage

  • Search for construction/renovation permits

  • Trailers, RVs, or boats in front of house

  • Zoning regulations

Vandalized Property

  • Report graffiti problems

  • Request help cleaning graffiti from your property

City Property

For City-owned facilities, notify staff on site, or call (757) 385-3111, or "311"

  • Drainage issues on City property​

  • Grounds-keeping of City property

  • Streetlight concerns

  • Streets need repair

  • Traffic sign concerns

  • Traffic signal concerns

  • VB311
  • City Construction City Jobs City Council Members & Meetings City Departments Court Rules Essential Maps Event Planning Mobile Apps Neighborhood Associations Neighborhood Conditions Oceanfront Area Police Related Recreation Opportunities School Fundamentals Short-Term Rentals Tax Facts Trash & Recycling Water & Sewer Zoning Basics

Maintaining Our Accreditation

​The Virginia Beach Department of Emergency Communications & Citizen Services participates in the CALEA Communications Accreditation process. As a part of this process, ECCS provides an opportunity for public feedback via the CALEA Portal.

Take the Survey
  • Related Information
    • ECCS Strategic Plan
    • ECCS Department Statistics FY24
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  • 2401 Courthouse Drive
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