Water & Sewer
The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents.
The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents.
Water for the City of Virginia Beach is provided by Public Utilities. Their Combined Services Statement bi-monthly billing also includes charges for stormwater drain services provided by Public Works.
The Public Utilities Customer Contact Center can assist with service connections or disconnections.
Information on how to report a water or sewer emergency can be found on the Public Utilities webpage.
For a possible adjustment call (757) 385-4631 or 1-866-697-3481, or utilize the Public Utilities Online Services portal to contact Customer Service.
Sewage Treatment for the City of Virginia Beach is handled by Hampton Roads Sanitation District (HRSD). This is a regional service, not part of the City of Virginia Beach. Consequently, you will be billed separately for their services.
When your HRSD account is past due, your water service may be turned off. Public Utilities will not turn your water back on if it has been turned off by HRSD.
To have water service restored, your HRSD bill must be paid in full, including any delinquent service charges. To expedite service, payment should be made in person.
As a service to you, Virginia Beach Public Utilities notifies HRSD of new or outgoing customers, so you do not need to notify HRSD directly of your moving plans.
Stormwater Drain service for the City of Virginia Beach is provided by Public Works.
For a stormwater drain problem call (757) 385-4131, or an online interactive form is also available for your convenience under the title "Service Requests."