Water & Sewer
The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents.
Water & Sewer Information
City Services Bill Information
Public Utilities provides drinking water and sanitary sewer services to Virginia Beach residents. In addition to water and sewer charges, customers’ monthly City Services Bills also include charges for stormwater and solid waste collection provided by Public Works.
- How to read your water bill
- Payment options
- Manage your Public Utilities account online
- Obtain information about rates, fees, and charges
To Start or Stop Your Water & Sewage Services
The Public Utilities Customer Contact Center can assist with water service connections or disconnections.
Report a Water or Sewer Emergency
Water and sewer emergencies include no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks, and sanitary sewer stoppages. Information on how to report a water or sewer emergency can be found on the Public Utilities webpage.
Larger-Than-Normal Water Bill Due to a Leak
Customers can request a bill adjustment for a repaired leak in Public Utilities Online Services.
Sewage Treatment for the City of Virginia Beach is handled by Hampton Roads Sanitation District (HRSD). This is a regional service, not part of the City of Virginia Beach. Consequently, you will be billed separately for their services.
When your HRSD account is past due, your water service may be turned off. Public Utilities will not turn your water back on if it has been turned off by HRSD.
To have water service restored, your HRSD bill must be paid in full, including any delinquent service charges. To expedite service, payment should be made in person.
As a service to you, Virginia Beach Public Utilities notifies HRSD of new or outgoing customers, so you do not need to notify HRSD directly of your moving plans.
Stormwater Drain service for the City of Virginia Beach is provided by Public Works.
For a stormwater drain problem call 757-385-4131, or an online interactive form is also available for your convenience under the title "Service Requests."