Service Status

The Amazon Connect service is now live. Learn more about this program and what it means for callers in our blog post.

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Amazon Connect is not for Emergency Calls

Callers experiencing an emergency and require a prompt response to save a live, stop a crime, or report a fire must call 911.

The Amazon Connect system will reduce non-emergency line queue times for residents wanting to speak to a live agent.

Virginia Beach Emergency Communications & Citizen Services launched Amazon Connect to handle non-emergency calls and inquiries from residents.

The new AI-powered service gives residents answers to common questions quickly without having to wait for a live agent. The service reduces the wait time in the nonemergency queue for callers who need to speak to a live agent.

ECCS is undergoing a multiphase technology upgrade to its 911 system in the next few months. This upgrade includes new tools, such as Amazon Connect, that will make VB911 services faster, reliable, and more efficient.